Frequently Asked Questions

Quality is at the forefront of everything we do. All our people have real life industry experience enabling them to relate the programme content to actual scenarios.

You will receive 1 to 1 visits from your Tutor on a monthly basis and have access to our online platform to allow for integrated learning. All of our Assessors are employed by Intec and are CET certified.

Once you have been signed up to your programme, you will be registered on our online platform, Learning Assistant, and have access to workbooks and PowerPoints for each module to support your learning journey. Functional Skills in maths and English are delivered as part of the Apprenticeship for those who have not already achieved.

We have a huge range of open Apprenticeship vacancies available. You can view our current Apprenticeship vacancies here and upload your CV here. Once uploaded, a member of our dedicated Recruitment team will be in contact with you. They will help guide you through the process from application to interview, providing feedback at every stage.

Areas and Duration:

• Business Administration: 16-18 months
• Customer Service: 14-16 months
• Retail Professional: 12 months
• Learning and Development Professionals: 18 months
• Leadership and Management: 15-18 months
• Information Communication Technology: 12 months
• Trade Counter Business Services: 12 months
• Warehousing,Storage & Logistics: 12 months

If you are completing an Apprenticeship standard, there is an additional 3-5 month period allowed for the End Point Assessment process.

Apprenticeship qualifications achieved at higher level are comparable to a Degree education and are recognised by employers. With a work based learning qualification you will earn whilst you learn. Over 285,000 people started Apprenticeships last year and their popularity and recognition continue to grow with large and small employers alike.

Benefits of Apprenticeships include:

• Earning whilst your learn
• Boosting your CV
• First hand experience at work
• Gaining an industry recognised standard upon completion
• Increased confidence
• Better understanding of the working world

We encourage all learners to progress to the next level where possible. With the support of your employer we want to help you develop, progress and achieve. We offer Apprenticeships at Levels 2, 3, 4 and 5 to help you further your career.

With Apprenticeships for over 1,500 job roles available, Intec provide programmes within the following areas:

• Business Administration
• Customer Service
• Retail Professional
• Learning and Development Professionals
• Leadership and Management
• Information Communication Technology
• Trade Counter Business Services
• Warehousing,Storage & Logistics

Apprenticeships have been designed to be responsive to changes in apprentices’ circumstances, for example during a period of illness. If you need to self-isolate, contact us and your employer about the best way to continue with your apprenticeship. The appropriate steps will be agreed based on your and your employer’s situation. 

If you are no longer able to work, but have not been made redundant (if you are furloughed), you can continue your apprenticeship provided you are still in paid employment. If this happens please get in touch with us as soon as possible.

Apprentices may be entitled to access Universal Credit during a period of unpaid leave. They may also have access to Universal Credit even if they were working and being paid. Being laid off or on a lesser number of hours could increase the rate of Universal Credit entitlement. Apprentices on unpaid leave may also be eligible for other benefits.

If you are unwell or in a period of self-isolation and unable to attend your end-point assessment, please contact us as soon as you are able to allow us the maximum time possible to re-schedule your assessment. 

If your EPA assessment method requires face to face engagement but you are in self-isolation, this can be conducted remotely.