Higher Apprentice of the Year 2021: Neil Fletcher

Winner - Neil Fletcher, TDX

This year has been an exceptional year. Those undertaking higher apprenticeships have had to contend with new challenges as a result of the COVID Crisis:  adapting to new ways of working remotely and managing teams, often juggling childcare and work; all while trying to complete their programmes.

This year our Higher Apprentice of the Year is awarded to Neil Fletcher from TDX Group. Neil has shown an exceptional level of commitment and determination to complete his programme and successfully gained a Distinction at EPA in his Level 5 Operations/Departmental Manager programme.

With a busy family life and in a demanding role as a Lead Client Services Manager. Neil has excelled on programme. Lorraine Foulkes, his tutor was particularly impressed with his dedication: “It was Neil’s ability to stick to the schedule, despite a mountain of work things happening around him that helped him progress on programme. Whatever topic we covered in a session, Neil would take the learning away and mull over the principles and research more deeply.”

His Manager, Elizabeth Chapman, agrees: “Neil has worked very hard on achieving his Apprenticeship. Neil had a demanding role at the start of his development journey and moved to fulfil one with even greater levels of responsibility during the course of the programme. However, he has never failed to fulfil a deadline. He has managed his time and the demands of his team in delivering for the business very well and I am extremely proud of him with what he has been able to achieve.”

The Level 5 Management programme encourages self-reflection through the use of a Continued Professional Development Log. “After each taught session Neil would go away and research related theories and models and then write a detailed reflection on the impact of that learning and how he could use it or develop new skills.”

Throughout the programme Neil has developed his knowledge of management theories which have benefitted not only himself, but others around him: “I feel more empowered through the skills I have developed, and I am able to use various models and theories to assess how to best approach a problem or situation and also assist others in doing so. This in turn, helps to drive greater levels of performance across the business.” Indeed, as part of his project Neil identified, planned, implemented and reviewed TDX’s Weekly Operation pack, resulting in a cost saving for the business.

During his time on programme Neil was promoted to the role of Head of Client Delivery: “The skills and attributes that I have been able to develop have certainly helped me in this transition, and I have led the team successfully in my first 8 months in the role.”

Congratulations Neil!