Winner - Neil Fletcher, TDX
This year has been an
exceptional year. Those undertaking higher apprenticeships have had to contend
with new challenges as a result of the COVID Crisis: adapting to new ways of working remotely and
managing teams, often juggling childcare and work; all while trying to complete
their programmes.
This year
our Higher Apprentice of the Year is awarded to Neil Fletcher from TDX Group.
Neil has shown an exceptional level of commitment and determination to complete
his programme and successfully gained a Distinction at EPA in his Level 5 Operations/Departmental Manager programme.
With a
busy family life and in a demanding role as a Lead Client Services Manager. Neil has excelled on
programme. Lorraine Foulkes, his tutor was particularly impressed with his dedication:
“It was Neil’s ability to stick to the schedule,
despite a mountain of work things happening around him that helped him progress
on programme. Whatever topic we covered in a session, Neil would take the
learning away and mull over the principles and research more deeply.”
His Manager, Elizabeth Chapman, agrees: “Neil has worked very hard on achieving his Apprenticeship. Neil had
a demanding role at the start of his development journey and moved to fulfil
one with even greater levels of responsibility during the course of the
programme. However, he has never failed to fulfil a deadline. He has managed
his time and the demands of his team in delivering for the business very well
and I am extremely proud of him with what he has been able to achieve.”
The Level 5 Management programme encourages self-reflection
through the use of a Continued Professional Development Log. “After each taught
session Neil would go away and research related theories and models and then
write a detailed reflection on the impact of that learning and how he could use
it or develop new skills.”
Throughout the programme Neil has developed his knowledge of management
theories which have benefitted not only himself, but others around him: “I feel
more empowered through the skills I have developed, and I am able to use
various models and theories to assess how to best approach a problem or
situation and also assist others in doing so. This in turn, helps to drive
greater levels of performance across the business.” Indeed, as part of his
project Neil identified, planned, implemented and reviewed TDX’s Weekly
Operation pack, resulting in a cost saving for the business.
During his time on programme Neil was promoted to the role of Head
of Client Delivery: “The skills and attributes that I have been able to develop
have certainly helped me in this transition, and I have led the team successfully
in my first 8 months in the role.”
Congratulations Neil!
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