Special Commendation - Lucybeth Boden-Dodd, VAX Ltd
In recognition of her
hard work and commitment Lucybeth Boden-Dodd from VAX Ltd has been awarded a
special commendation from Intec.
is a mature, focused and well organised young lady who has the confidence and
capability that will take her far in her long-term career.’
Lucybeth is currently studying a Customer Service Practitioner Level 2 Programme and has proved to be a conscientious and
supportive apprentice throughout; taking time to complete her work and submit
before the due date, completing all the work to best of her ability,
demonstrating a good understanding of the different areas of the
Apprenticeship, and asking advice when necessary.
Whilst working from home, Lucybeth has consistently shown hard work and
motivation during challenging times in the world both on a personal and
business level. Going out of her way to develop herself and skills by attending
in-house workshops in the office and putting herself forward for VAX’s Pathway
training scheme to develop back office business knowledge within the company.
Lucybeth credits the development of multiple skills such as; patience,
confidence, conflict management and customer service skills to her
Apprenticeship. She states that she can now quickly respond to difficult customers and deal with multiple
situations in any given time. Another benefit she has received from her
Apprenticeship was the ability to look into a mortgage as she has been able to
earn and save money whilst gaining her qualification.
Not only is
Lucybeth ahead on her programme, she has taken it up on herself to help others
wherever possible, supporting 2 colleagues in their course between meetings,
demonstrating leadership and mentoring qualities. Additionally being a spokesperson for them too when
acknowledged by Claire, Lucybeth’s line manager, that: ‘Lucybeth has
continued to work efficiently but still so accurately, whilst giving
outstanding customer service and 110% effort. She is a much-valued member of
our Vax Contact Centre team.’