Special Commendation - Carla Thomas, SMS Plc
In recognition of her
hard work and ongoing support to those around her, Carla Thomas from SMS plc has
been awarded a special commendation from Intec.
Team
Leader, Carla, is undertaking a Team Leader Supervisor Level 3 Programme with
Intec and always goes above and beyond to support others. She often undertakes
activities outside of her remit, supporting not only her own team but others
within the organisation to ensure the objectives and targets are met - putting
immense effort into the completion of her assessments, reading all of the
supporting documents, recommended reading materials, and learning journeys to
support her development.
‘It is great to see Carla
putting the knowledge she has gained in to practice and listen to stories and
examples from her own workplace where Carla has demonstrated skills she has
developed whilst being on the course.’
Carla
has developed her knowledge and skills in theories and models with regards to
leadership and management, she puts a great deal of effort in to the completion
of her assessments, reading all the materials to support her development.
However
her success has not been without its challenges: Leading teams remotely has
meant managers have had to adapt to new ways of working and support others to
do the same. Carla has led by example, promoting positivity and resilience with
daily video calls to aid staff morale. She took the initiative to create a new
training programme with presentations for her team and refresher training for
when members returned from furlough.
Although
she credits the programme with the development of her leadership skill, being
organised has really helped her to excel in the role and has provided her team
with security and direction during uncertain times. She Coped brilliantly with
the move to home working and assisted the whole team in completing this move
and bringing the team back in to the office once they were allowed to do so
safely.
It
is clear that Carla is dedicated to her role within the business, ensuring that
any task she is assigned or undertakes is completed in a timely manner and
actioned, with no task left undone.
Carla’s
manager states; ‘Carla constantly
delivers and supports her team in her role as a team leader and this has been
particularly challenging with the current pandemic. Her commitment to her job,
the business and the team is second to none along with her appetite to learn
and develop her career.’
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