Special Commendation of 2020: Riann Rhodes

Special Commendation -  Riann Rhodes, British Red Cross

An Administrator at the British Red Cross, Riann Rhodes has exemplified the saying “you get out, what you put in”.

Riann has shown an outstanding commitment to her Level 3 Business Administrator Apprenticeship since she was signed up. The Level 3 Standard is a step up from the old Framework and has been designed by Employers to cultivate the knowledge, skills and behaviours those working in Business Admin need to excel within their roles.

Before the programme, Riann worked as a Contract Administrator. However, as she progressed with her Apprenticeship, she took on sole responsibility for the Specials Equipment department. “I was not very confident nor have I ever managed a project before. Through the apprenticeship I now have a better understanding of the business I work for and how my role contributes to their goal.”

As part of the programme Learners have to undertake a real-life business project aimed at improving a process within the business: Riann successfully created and implemented a cohesive and user-friendly stock rotation system for service users. This project has had a significant positive impact within the organisation. 

“Riann’s project has made a real tangible difference to financial aspects of this service, but also (and more importantly) to our service users. I have noted that she has taken real ownership of her sections of the service” – Nicole Martin, Riann’s Line Manager.

Her success has not been without challenges: “I had to make sure my planning for my apprenticeship was meticulous, as there were many days where we were short staffed and I was required to assist in helping out my colleagues. I also discovered I was pregnant halfway through my Apprenticeship and had to battle through extreme morning sickness.”

Her commitment to the programme hasn’t gone unnoticed by her Assessor Paul Britton: “Riann worked very hard, producing work to a very high standard indeed. She was highly motivated over the length of the course, carrying out lots of additional research and reading to support her studies.”

We’d like to congratulate Riann on achieving a Distinction at End Point Assessment (EPA), Riann is clearly a real asset to the British Red Cross and we look forward to hearing where her new found confidence and never give up attitude takes her in the future.

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