Commendation of 2021: Plamena Ivanova

Commendation -  Plamena Ivanova, Vertiv Infrastructure

In recognition of her hard work Plamena Ivanova from Vertiv Infrastructure has been awarded a commendation from Intec.

Plamena has shown dedication and determination to completing her programme and all her hard work paid off when she achieved a Distinction in her Customer Service Level 2. She has shown real commitment to her programme despite a very demanding role at work, she completed all tasks on time and to a very high standard proving to be deserving of her qualification result.

She credits her improvement in customer service and communication skills with her colleagues to her Apprenticeship, which has helped to contribute to her career development. She is learning about being outwardly stronger and managing her emotions.

During her Apprenticeship, Plamena has grown in the ability to manage her workload more effectively, leading to an increase in confidence and a real improvement with her written English - ultimately resulting in her successfully passing her English Reading and Writing exams, despite English not being her first language.

Plamena has given her all with this apprenticeship as she does with most things. She was going through some very tough personal times whilst completing it but that never swayed her ongoing commitment to her self-development.

Well done Plamena.