Customer Service Programmes

The market for goods and services is more competitive than ever. With many organisations offering similar products or services at similar prices it is often the level of customer service which proves to be the differentiating factor. By developing skills to give your customers the best experience can set you apart from the rest.

The City and Guilds Qualification delivered by Intec in Customer Service is a work based accredited qualification which explores the principals and practices of customer service. Based on the National Occupational Standards for Customer Service, this qualification will provide you with a thorough understanding of this subject. You will improve your skills and knowledge in many areas including:

  • Communicating using customer service language
  • Delivering customer service over the telephone
  • Impression and image
  • Handling problems
  • Development and improvement
  • Managing customer service within a business

This qualification can be studied at Level 2 or Level 3 with the option to undertake the Highfield Level 2 or Level 3 Diploma in Customer Service Skills, being appropriate for those new to or those with experience in the industry. It can be studied as either a standalone vocational qualification or as part of an Intermediate or Apprenticeship.

Upon completion of the Level 2 standard, Learners are eligible to become members of the Institute of Customer Service as a Professional Member for £48.00 or become a Specialist Member for £66.00 after achieving the Level 3.

For more information on the qualifications, please click on the links below. 

Customer Service Practitioner Level 2 Standard Factsheet    Customer Service Practitioner Level 2 Programme Flyer
 Customer Service Specialist Level 3 Standard Factsheet  Customer Service Specialist Level 3 Programme Flyer