On par with a Modern Apprenticeship

Posted: Tuesday, 23 August 2016 @ 11:14

Janet Hunter’s calm, confident and efficient manner is what you will experience when booking a round golf at the St Andrews Links Trust based at St Andrews. With more than 230,000 rounds of golf being played over Scotland’s finest golf courses, this is exactly the sort of person you would want working as part of the Reception team.

The 19 year old joined the trust straight from school and has been working as a receptionist for the Trust for almost 3 years. She is undertaking a Level 3 Modern Apprenticeship in Customer Service with funding assistance from the Legacy 2014 Employer Recruitment Incentive Programme, set up to help young people progress in careers ranging from sport and events to retail, hospitality and tourism.

Janet’s enthusiastic approach feels her Modern Apprenticeship is setting her up for a very bright future, “the Modern Apprenticeship programme involves on the job training with the assistance from my Assessor, to ensure I provide the best possible service to the Trust’s customers on a day-to-day basis, but most of all it gives me the confidence and skills I need to one day progress to a more senior role”, comments Janet.

Intec Business Colleges, a national leading training provider with a dedicated assessment team based in Scotland has been working in partnership with St Andrews Links Trust to develop its staff to provide excellent levels of customer service throughout its sites.

Irene Barclay, Reception Manager at St Andrews Links, believes the business gains a lot from this focus on customer service. Irene comments “The Trust takes a very progressive approach to developing its people and we always look to support colleague development with programmes that offer real benefits”.
“The way the programme has been managed with Intec Business Colleges has been excellent and our assessor has been excellent throughout. Supporting us with the benefits from the Employer Recruitment Incentive has provided us with the commitment and given us tremendous results”, concludes Irene.

As Janet goes from strength to strength in her job role, taking on additional responsibilities, she has the confidence to feel proud in her role within the Trust and has been entered into Scotland’s Modern Apprenticeship Awards. Finalists will be announced later this month and winners revealed at an awards ceremony on 13th November 2013 at the Glasgow Science Centre.

The Awards, now in their 12th year recognise the achievements and commitment of individuals and their employers involved in the Modern Apprenticeship programme in Scotland.